How to create lost orders?

This is a feature meant strictly for cash-back affiliates. Only a handful of users have access to it.

To create a lost order you need to access the Lost Orders page from the left menu. Since this is your first time doing this the page will look like this.

There are 3 ways to add a lost order:

1. Manual add

By clicking the "New lost order button" you will open a modal with a form. This allows you to add orders one by one. You will have to fill in all the details. Pay special attention to the order value. You need to use only 2 decimals and use . (dot) as a separator.

Note that the order won't be visible in the list right after you create it. We need a few seconds to process it in the background.

2. CSV upload

A second option for uploading lost orders is by uploading a CSV file. This is a more advanced function that is usually required when you have lots of orders to add. To do this first you need to click on "Upload lost orders".

On this page you will find a CSV template, download it and populate all the required information. Each row represents a lost order.

This is the information we need:

3. API

For users that rely on our API, we also added a new endpoint here which can be used to upload a CSV file with your lost orders. The CSV should have the same structure as in our template.

After you add your orders they will be visible on the Lost Orders page but also on your Commissions page. All lost orders are initially created with a Pending status and then they will show up on the Merchants Sales page from where they can approve or deny them.