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What to Do If Your Voucher Is Not Working or Your Order Was Not Shipped?

Learn how to reach out to the store or 2Performant support when your voucher fails or your order is not delivered.

My voucher is not working, what should I do?

If your voucher is not working, you can contact the store directly through the platform's messaging system.

Go to Influencers > My Collaborations , open the campaign you were accepted into, and look for the envelope icon in the top right corner. Click on it to send a message directly to the store through the platform.

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If the store does not respond, please reach out to the 2Performant team at support@2performant.com with all the relevant details and we will assist you further.

I placed my order but the store did not ship it, what should I do?

If you placed your order using a working voucher but the store has not shipped it or the order was cancelled, please contact the 2Performant team at support@2performant.com. We will look into the situation and guide you on the next steps.